GCVco Refunds and Returns Policy
1. Introduction
At GCVco, we are committed to providing high-quality services to our customers. This Refund Policy outlines the circumstances under which we offer refunds for our subscription-based services. By purchasing a subscription from GCVco, you agree to this policy.
2. Scope
This Refund Policy applies to the following subscription-based services offered by GCVco:
- Accounting programs
- Programs for managing accounts, stores, and shops
- Management system for clinics and medical centers
- Management system for Internet companies and distributors
- School management system
- Mobile application design and programming services
- Website design and development services
- E-marketing services
- Subscription-based financial technical indicators
3. General Refund Conditions
3.1. Subscription Services
Refunds for subscription services will be considered under the following conditions:
- Technical Issues: If you experience a technical issue with our service that we are unable to resolve within a reasonable timeframe, you may be eligible for a refund.
- Service Mismatch: If the service provided does not match the description or advertised features, you may request a refund.
- Customer Satisfaction Guarantee: For first-time subscribers, we offer a 7-day money-back guarantee. If you are not satisfied with our service within the first 7 days, you may request a refund. After the initial 7 days, refunds will be provided based on the remaining subscription period, with a minimum charge of 40% of the total subscription value for the consumed period.
3.2. One-time Purchases and Custom Services
Refunds for one-time purchases or custom services (e.g., mobile application design, website design) are generally not available due to the personalized nature of these services. However, exceptions may be made on a case-by-case basis if the delivered service does not meet the agreed-upon specifications.
4. E-marketing Services and Paid Advertisements
Refunds for e-marketing services will be considered under the following conditions:
- Service Issues: If there are significant issues with the e-marketing service that we are unable to resolve, you may be eligible for a refund.
- Non-Refundable Expenses: Please note that payments made to third-party platforms for advertisements (e.g., Google Ads, Facebook Ads) are non-refundable, as these payments are made directly to the advertising platforms.
5. Refund Process
To request a refund, please follow these steps:
- Contact Support: Email our customer support team at support@gcvco.com with your subscription details and a detailed description of the issue.
- Evaluation: Our support team will evaluate your request and may require additional information or documentation.
- Resolution: We will notify you of our decision within 10 business days. If approved, the refund will be processed and a credit will be applied to your original payment method within 5-10 business days.
6. Exclusions and Limitations
- Change of Mind: Refunds will not be provided for changes of mind after the subscription period has commenced.
- Third-Party Services: We are not responsible for and do not provide refunds for services provided by third parties, even if they are integrated with our services.
- Promotional Discounts: Refunds will be calculated based on the actual amount paid, not on the original price of the service if a promotional discount was applied.
- Paid Advertisements: Payments made to third-party platforms for advertisements as part of our e-marketing services are non-refundable.
7. Amendments
GCVco reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
- Email: support@gcvco.com
Note: This policy is intended to provide clarity on our refund practices. Each refund request is subject to our review and discretion, and we aim to resolve all issues in a fair and timely manner.