Customer Service And Front desk Management
"Tailored for excellence in service, this course in Customer Service and Front Desk Management condenses essential skills across four sessions. Covering effective service principles, operations, inquiry resolution, and fostering welcoming environments, participants gain practical expertise in optimizing customer experiences and streamlining front desk operations."
Session 1: Principles of Effective Customer Service
- Understanding customer service fundamentals
- Importance of customer satisfaction and retention
- Strategies for delivering exceptional service
- Developing a customer-centric approach
Session 2: Front Desk Operations and Management
- Front desk roles and responsibilities
- Handling check-ins, check-outs, and reservations
- Managing administrative tasks at the front desk
- Ensuring a smooth flow of operations
Session 3: Handling Inquiries and Resolving Customer Issues
- Techniques for handling customer inquiries effectively
- Conflict resolution and problem-solving skills
- Dealing with challenging situations calmly and professionally
- Strategies for turning negative experiences into positive ones
Session 4: Creating a Welcoming and Efficient Customer Service Environment
- Designing a welcoming and organized front desk area
- Implementing efficient customer service processes
- Training staff for a customer-friendly atmosphere
- Ensuring a comfortable and pleasant experience for customers
Customer Service And Front desk Management
This training program is flexible and convenient, as participants can access it from anywhere and at any time that suits them, allowing them to learn in the way that suits them best.
Duration:12hours
Duration:12hours
EGP5,465.00
When your order success:
- Please take a moment to review your cart to ensure that everything looks goodÂ
- Please keep an eye on your email inbox as we will be sending you a confirmation email with all the details of your order.
- We’ll be reaching out to you sometime this week to coordinate a date that works best for you to begin our online training program.